Shipping Policy
Thank you for visiting and shopping at The Florence Marketplace. Following are the terms and conditions that constitute our Shipping Policy.
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Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
*If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
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* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
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Shipment to P.O. boxes or APO/FPO addresses
The Florence Marketplace ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Florence Marketplace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Florence Marketplace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We currently do not ship outside the U.S., but try us if you’ve found the perfect item!
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Returns
RETURNS ARE LIMITED TO FIRST RUN, NON-PERISHABLE ITEMS ONLY PURCHASED ONLINE AT The Florence Marketplace.
Otherwise, you have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
Or, if truly unhappy with your purchase, call us to discuss.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.